Internal Audit Training, IT Audit Training Courses, Information Security Training - CPE Interactive

Continuing Professional Education for Audit, Assurance, & Info Security

Course Description

Internal Auditors spend the majority of their time communicating: speaking with and interviewing clients, preparing information for distribution and deciphering information they have gathered. Having effective communication skills is a necessity to be a successful auditor. And having solid interviewing skills will make the audit experience more pleasant and effective for both the auditor and the client. Interviewing is part science and part art form, this course is designed to help auditors develop the interviewing skills needed for establishing rapport and effective fact gathering.

Participants will gain an understanding of how different communication styles impact both how a message is presented and received and how to effectively manage various communication styles and situations.

This interactive course will use lecture, examples, real-life case studies and group exercises to help auditors develop interviewing and communication skills to be immediate implemented in interviewing situations and meetings. Additionally, handling conflict and difficult situations and developing negotiating skills will be specifically addressed.

This course utilizes the DiSC Assessment to evaluate participants’ communications styles.

Learning Objectives

  • Learning interviewing techniques and styles
  • Understanding different styles of communication
  • Communicating effectively with clients and stakeholders
  • Active listening skills
  • Becoming a skilled interviewer – developing an effective questioning and interviewing style
  • Developing skills for dealing with difficult people and situations
  • Using interviewing guides and tools
  • Tips, tools and techniques for communication

Course Outline

Communication Skills

  • Listening
  • Body Language
  • Tone and Attitude
  • Formal versus Informal
  • Establishing Rapport
  • Building Relationships
  • Understanding your Audience

Communication Styles

  • Types of Communication
  • How style type impacts presenting and receiving messages
  • Styles, behaviors and preferences
  • Identifying behaviors and working with varying behaviors

DiSC Assessments

  • Styles of Communication
  • Receiving Messages from different communication styles
  • Delivering Messages to different communication styles

Interviewing Preparation

  • Meeting rooms and places
  • Scheduling
  • Agendas
  • Preparation
  • Formalities
  • Being flexible – being over flexible

The Interview

  • Establishing Rapport
  • Understanding the Business
  • Defining Objectives and Risks
  • Language, terminology and colloquialisms
  • Note taking
  • Do’s and Don’ts of Interviewing

Listening Skills

  • Active Listening
  • Repeating, paraphrasing, reflecting
  • Response Skills

Buestions and Questioning

  • Types, styles and progression of questions
  • Asking effective questions
  • Using guides and questionnaires
  • Questioning information
  • Questioning knowledge

Meetings

  • Facilitating Meetings
  • Agendas
  • Timing and location
  • Formalities – length, rescheduling, follow-up, timeliness

Negotiating

  • Being Prepared
  • Characteristics of a negotiation
  • People versus Problems
  • Identifying alternative solutions
  • Understanding Positions

Challenges

  • Difficult people and situations
  • Conflict situations
  • Audit findings
  • Thinking on your feet

Additional Information

Who Should Attend

Internal audit staff and management

Learning Level

Basic

Delivery

Group-Live

Field

Auditing

Advanced Preparation

None

Recommended Prerequisites

None

Session Duration

Online: N/A

On Site: 2 days

CPE Credits: 16